Frequently Asked Questions
Getting Further Help and What This Page Covers.
While you are here
Why can I only have one account?
Having a single account means you get one wallet, one transaction history, and one set of limits that follow you across all games. This keeps your funds and bonuses in one place, making it easier to track your play and manage your spending. It also ensures that promotions are used fairly, but the main benefit is that your experience stays consistent and secure.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through Bank transfer and ShopeePay as usual.
How long do withdrawals take to process?
Withdrawal requests are processed within 24 hours, but most are approved in under an hour during business hours. After approval, the transfer time depends on your chosen method: e-wallets like Touch 'n Go and GrabPay usually arrive instantly, while bank transfers can take 1-3 working days. You will see the status update in your transaction history.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists Bank transfer, ShopeePay and Touch ’n Go.
Which languages does support speak?
Live chat is staffed around the clock in English and Bahasa Melayu. A payment question is answered in either — Bank transfer and ShopeePay included.
What is the minimum deposit amount?
The minimum deposit is RM30 for all payment methods, including Touch 'n Go, GrabPay, Boost, and bank transfer. Deposits are credited instantly for e-wallets, while bank transfers may take a few minutes depending on the bank. Check the cashier in the lobby for the current list of accepted methods.
Getting Further Help
While this page covers the essentials, some questions depend on your specific account situation. For example, withdrawal times can vary based on your chosen method, and verification steps may differ if you have changed your details recently. The support team can check your account and give you a tailored answer. To reach support, open the live chat widget in the bottom corner of the site or send a message through the contact form in the 'Help' section. You will usually receive a reply within a few minutes during peak hours, and the team is trained to handle both technical and policy-related questions.
What This Page Covers
Here you will find direct answers to the questions players ask most often about managing their funds, verifying their identity, and using the platform responsibly. Each answer is kept short and practical, so you can get the information you need without digging through long documents. If you cannot find what you are looking for, the live chat team is available around the clock in both English and Bahasa Malaysia. You can also browse the help section in the lobby, which covers topics like game rules, promotions, and technical issues in more detail.
Compare this with Fishing Games, Arcade Games, Slot, Live Casino, offers, then read the guides for the terms attached.
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